JOB SUMMARY:

The Mailing Manager is responsible for the supervision and efficient functioning of all mailing related activities in a manner consistent with the rules and policies established by United States Postal Service, The Company and as documented in the Employee Manual, Standard Operating Procedures, Quality Manual, Work Instructions and other applicable documents. This will include scheduling department workflow to achieve the manufacturing goals of the company and managing staff to meet schedule requirements. It will also include evaluating staff craft and system skill levels, scheduling and providing educational opportunities to bring them to the highest possible level and coaching for top ranked performance. The Mailing Manager is generally responsible for achieving of all goals related to the cost, quality and on-time production of mailing materials at The Company. As the final department in the mailing process chain, the Mailing Manager is also responsible for assuring the overall quality of the products being shipped/mailed to customers by supervising in-process inspections and verifications.

JOB TASKS:

• Demonstrate the ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
• Demonstrate the ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Demonstrate the ability to act as a facilitator of learning for employees under control.
• Demonstrate skills as coach to reinforce learning and promote consistent performance according to The Company Standard Operating Procedures and other system documentation.
• Demonstrate the ability and willingness to perform corrective actions with reporting employees.
• Demonstrate the ability and willingness to discipline reporting employees when appropriate.
• Demonstrate the ability and willingness to help others achieve their best.
• Demonstrate the ability and willingness to persuade others to a point of view consistent with goals of company.
• Demonstrate the ability and willingness to help people learn to work together.
• Demonstrate the ability and willingness to take direction from superiors.
• Demonstrate the ability and willingness to show leadership by consistent example.
• Demonstrate the ability and willingness to build and maintain positive relationships quickly.

Mailing Skills Required

• Consistently demonstrate the knowledge and ability to:
  • Understand job production requirements & specifications as communicated by the Job Ticket.
  • Interact with scheduling, customer service, and planning to assure availability of printed materials to meet delivery requirements.
  • Work with data processing department to insure smooth transitions of materials.
• Maintain a smoothly operating Mailing department by:
  • Showing problem solving skills, especially between cost centers
  • Keeping an even-tempered manner when problems arise.
  • Consistently providing coaching, training and leadership.
  • Deal with difficult customer situations & final customer requirements successfully.
• Handle employee problems within the guidelines of human resource policy.

Source: Printing Industry Education Summit Committee